Customer Service

Cross-channel Service Platform helps your team in gather customer queries from various digital platforms and nurture them with effective & efficient customer interactions.

Query Categorization

Segregate and priorities customer query for focused response and swift turn around

Interaction Responses

Integrate comments, queries from all owned and integrated social media platforms at one place for ease of customer communication.

Health Tracker (Aging, Red-Alerts)

Monitor the Health of all the customer queries through aging & escalation reports.

Get these added unique features

Ticket Collection (Mailbox/ Website / Social / Chat)

Priority Flagging (High, Medium, Low)

Ticket Creation (Manual / Auto)

Ticket Pipeline Management

Ticket Assignment

Task Management